1. Who We Are
Max Limo Aspen ("we," "us," or "our") is a private ground transportation company operating in Aspen, Snowmass, and the Roaring Fork Valley, Colorado. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at maxlimoaspen.com or contact us to arrange transportation.
Questions? Reach us at [email protected].
2. Information We Collect
We collect information you provide directly when submitting a quote or booking request:
- Name, email address, and phone number
- Trip details: pickup and drop-off locations, dates, and times
- Flight information (airline, flight number) for airport transfers
- Number of passengers and luggage
- Special requests or notes you choose to share
We do not collect payment card information through this website. Payment is handled separately and directly.
3. How We Use Your Information
We use the information you provide solely to:
- Respond to your quote or booking request
- Coordinate and confirm your transportation
- Send you a confirmation of your trip details
- Contact you about changes, delays, or flight updates
- Improve our service based on your feedback
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Third-Party Services
To provide our service, we use a small number of trusted third-party tools:
- Google Maps — to calculate live drive times between pickup and airport locations. Your origin and destination addresses are sent to Google's Distance Matrix API.
- AeroDataBox (via RapidAPI) — to look up live flight arrival and departure data when you provide a flight number.
- Email delivery — to send booking confirmations to you and notifications to our team.
Each of these services operates under its own privacy policy. We share only the minimum data necessary for each function.
5. Data Retention
We retain booking and quote records for a reasonable period to support your transportation needs and for our business records. If you would like your information removed, please contact us at [email protected] and we will honor your request promptly.
6. Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. Our website uses HTTPS encryption for all data in transit. Access to booking records is restricted to authorized personnel only.
7. Cookies
Our website uses only essential session cookies required for authentication (admin access). We do not use advertising cookies, tracking pixels, or analytics cookies that follow you across other websites.
8. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your information
- Opt out of any future communications from us
To exercise any of these rights, email us at [email protected].
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us: